Questions families ask
About setting it up, what your parent hears, what you see, and what happens when something is wrong. Something else? Write to us and a person answers.
What is Dekhbhaal?
An AI caretaker that's there all day on your parent's phone. It checks on them every morning at their time, notices when they go quiet or miss a medicine, keeps them company by voice in their own language, checks a call or message for a scam before money goes, and tells you when something seems wrong. You set it up and see how they are, never what they said.
Will my parent actually use it?
That's the question it's built around. There's one big button: hold it and speak, the way they already send voice notes. It talks in their language, with "aap" and "ji", never hurries them, and answers a story told the third time as warmly as the first. And they know their words stay theirs: you see how they are, never what they said.
Does my parent need to be good with phones?
If they can send a voice note, they can use Dekhbhaal. There's one big button: hold it and speak, or tap once and talk. Big text, no typing, no menus. You do the setup, and link their phone with a 6-digit code or their own email.
Do I need to be with them to set it up?
No. You sign in and set it up from wherever you are, in about ten minutes: their name, their check-in time, their medicines, the people around them. Then you give them a 6-digit code, or add their email, and their phone opens Dekhbhaal. They hear its promises in their language and say yes.
Is it a real person?
No. Dekhbhaal is an AI and always says so. It never pretends to be a person, never talks about a family or a life of its own, and tells your parent on the first day that it can't come over.
What happens in an emergency?
If what your parent says sounds like a fall, chest pain, sudden confusion or a very low day, Dekhbhaal answers with 112 as the biggest button on their screen, then your number and the neighbour's, and alerts you and anyone you've given urgent alerts, at once. The alert says they may need help now, never what they said. Dekhbhaal is not an emergency service and can't send help by itself.
What if they don't reply to the check-in?
A gentle spoken reminder after two hours. If there's still nothing two hours later, you're told. You choose both waits, and nothing fires in their quiet hours, between bedtime and their check-in time.
How does the scam check work?
Your parent hangs up, then tells Dekhbhaal what the caller said, or shares the message or a screenshot. Dekhbhaal can't hear a phone call itself, and hanging up first is the safe habit anyway. It answers with one of three: a fraud (hang up, don't pay), looks genuine, or not sure (don't pay yet, call the official number). A fraud, or money already gone, reaches you at once. More about the scam guard
Can I read their conversations?
No, and that's on purpose. You see how they are: talked today or no reply, medicines taken, a scam stopped, a hard moment. Never what they said, unless they ask Dekhbhaal to send something to you and tap yes.
Which languages does it speak?
Hindi (in Roman letters or Devanagari), Hindi mixed with English, and English. Telugu is being tested with Telugu-speaking parents now. If your parent speaks another language, write to us: we add languages one at a time, each after a native speaker has listened to it.
Where is their data, and who can read it?
Everything your parent says, and everything about them, is encrypted with a key for their account alone and stored in Mumbai, on Google Cloud. It is never sold, never shown to advertisers and never used to train AI. Our own team pages show counts, never words. Privacy and safety
What does it cost?
Nothing during the pilot. Before anything costs money, we'll tell you the price, and nothing is charged without your OK.
Which phones does it work on?
Android, for your parent and for you: while the pilot runs, install it from dekhbhaal.app/download, as it isn't in the Play Store yet. The iPhone app is coming soon through TestFlight. Until then your side works on the web at app.dekhbhaal.app, where alerts show when you open it; the phone app also sends them as notifications.
Who can sign up?
A son, daughter or other adult in the family, for a parent who is 60 or older. The first families sign up straight away; after that, the pilot is by invite. Write to hello@dekhbhaal.app and we'll add you.